Provide high quality technical support and customer service to Esri end users through effective communication and efficient troubleshooting Identify, understand, and articulate solutions for customer issues, including the usage and performance of ArcGIS Enterprise, and related technologies Work well in a high energy, fast paced, enthusiastic, positive, and collaborative c

Provide high quality technical support and customer service to Esri end users through effective communication and efficient troubleshooting Identify, understand, and articulate solutions for customer issues, including the usage and performance of ArcGIS Enterprise, and related technologies Work well in a high energy, fast paced, enthusiastic, positive, and collaborative c

Monitor and analyze content performance for priority audiences and customer journeys, leveraging specific, measurable metrics to make informed recommendations for optimization and improvements Stay current on Esri's campaign and program plans, utilizing exposure to industry leading web analytics tools to proactively map out how the web can best support strategic initiativ

Managing UX interface copy at scale Own and create a high impact, forward thinking vision to help shape the future of how we integrate plain user focused language around guidance, instructions, and feedback across esri.com and digital experience touchpoints Be in the room for project scope and requirements gathering in collaboration with project managers, strategists, and

Work as an individual contributor utilizing available resources to achieve sales target Proactively seek out training opportunities from a current customer base by consulting with government or B2B organizations to clearly understand their needs Work with customers who have shown an interest in training and services Proactively craft and propose solutions that clarify how

Work as an individual contributor utilizing available resources to achieve sales target Proactively seek out training opportunities from a current customer base by consulting with government or B2B organizations to clearly understand their needs Work with customers who have shown an interest in training and services Proactively craft and propose solutions that clarify how

Work as an individual contributor utilizing available resources to achieve sales target Proactively seek out training opportunities from a current customer base by consulting with government or B2B organizations to clearly understand their needs Work with customers who have shown an interest in training and services Proactively craft and propose solutions that clarify how

Work as an individual contributor utilizing available resources to achieve sales target Proactively seek out training opportunities from a current customer base by consulting with government or B2B organizations to clearly understand their needs Work with customers who have shown an interest in training and services Proactively craft and propose solutions that clarify how

Work as an individual contributor utilizing available resources to achieve sales target Proactively seek out training opportunities from a current customer base by consulting with government or B2B organizations to clearly understand their needs Work with customers who have shown an interest in training and services Proactively craft and propose solutions that clarify how

Work as an individual contributor utilizing available resources to achieve sales target Proactively seek out training opportunities from a current customer base by consulting with government or B2B organizations to clearly understand their needs Work with customers who have shown an interest in training and services Proactively craft and propose solutions that clarify how

Work as an individual contributor utilizing available resources to achieve sales target Proactively seek out training opportunities from a current customer base by consulting with government or B2B organizations to clearly understand their needs Work with customers who have shown an interest in training and services Proactively craft and propose solutions that clarify how

Work as an individual contributor utilizing available resources to achieve sales target Proactively seek out training opportunities from a current customer base by consulting with government or B2B organizations to clearly understand their needs Work with customers who have shown an interest in training and services Proactively craft and propose solutions that clarify how

Work as an individual contributor utilizing available resources to achieve sales target Proactively seek out training opportunities from a current customer base by consulting with government or B2B organizations to clearly understand their needs Work with customers who have shown an interest in training and services Proactively craft and propose solutions that clarify how

Work as an individual contributor utilizing available resources to achieve sales target Proactively seek out training opportunities from a current customer base by consulting with government or B2B organizations to clearly understand their needs Work with customers who have shown an interest in training and services Proactively craft and propose solutions that clarify how

Use process management skills to help Esri develop a vendor risk management program capable of handling large scale risk review of its vendor ecosystem Collaborate with security SMEs, legal staff, and Global Business Development staff within Esri to operate and improve systems and procedures for Esri's customer trust program Work with legal and contracts teams to address