The Community Engagement and Presence Liaison is responsible for assisting in the coordination, creation, implementation, and oversight of customer outreach & education services and activities for public assistance programs throughout the Economic Mobility Division. This position reports to the Community Engagement and Presence Supervisor in Community Support Services.

• Coordinates all customer outreach, public education programs, and related activities for the Economic Mobility Division.
• Continually identifies hard-to-reach or underserved populations within Adams County and strategizes ways to increase Food, Medical, Cash public assistance benefits and other Human Services and Community Resources to Adams County citizens.
• Participates in dispute resolution processes with applicant/participant when requested. Prepares evidence, attends, and testifies in state level hearings on applicant/participant appeals.
• Effectively communicates eligibility rules and regulations, rights and responsibilities, benefit allotments, reasons for approval or denial, and rights to appeal to customers.
• Develops and maintains collaborative relationships and partnerships with public and private agencies, advocates, and local officials in every identified community to increase awareness of the Economic Mobility and Human Services programs and services.
• Represents the Economic Mobility Division at various public forums and elsewhere as required in discussing customer outreach, program education, and related topics pertaining to public assistance and Human Services benefits.
• Assists in the development and implementation of policies and procedures for providing customer outreach and public education activities for Economic Mobility and Human Services public assistance programs.
• Seeks potential funding, materials, and other types and sources of assistance for community outreach and education projects and activities.
• Develops effective customer outreach and public education strategies utilizing resources available at the county, state, and federal levels as well as non-public funding sources.
• Provides technical assistance and guidance to community groups, boards, similar organizations, and other county and city offices and departments in the service of outreach.
• Develops and maintains databases comprising of statistics, planning and development issues, action strategies, resources, and other relevant elements, and tracks and reports on the progress of implementation goals and objectives.
• Assists in planning, conducting, and implementing plans, special studies, and projects as assigned.
• Performs other related duties and responsibilities as required.

• Collaborate with others throughout Adams County government working on customer outreach and education, such as the Poverty Reduction & Neighborhood Outreach Manager, Workforce & Business Center Outreach Coordinator (MSFW Program), Homelessness Outreach Liaison, among others.
• Interpersonal skills that promote partnership and collaboration among agencies.
• Ability to communicate clearly and concisely, both orally and in writing, in both small and large group forums.
• Ability to effectively speak in public, including facilitating community meetings and gaining cooperation through discussion and persuasion.
• Bilingual in Spanish and English, or the ability to use a multitude of translation tools to communicate effectively and accurately with the public.
• Strong ability to work independently while meeting deadlines and maintaining a high quality of work.
• Perform a wide variety of administrative and coordination duties with little or minimal supervision.
• Extensive knowledge in public assistance programs, including SNAP, Medicaid, and Cash Programs, and knowledge of other Human Services programs and resources.
• Ability to effectively coordinate and plan with neighborhood groups and citizens, non-profit organizations, county departments, and municipalities.
• Willing and able to travel throughout the county and occasionally work evenings and weekends, as required.
• Gather and interpret complex data, prepare clear and concise administrative and financial reports, and develop appropriate recommendations.
• Analyze problems, identify alternative solutions, anticipate consequences of proposed actions, and implement recommendations.
• Use a variety of office computer programs and database systems.
• Operate a motor vehicle safely, including knowledge of safe driving principles and practices.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of the work.
• Enjoys the challenge of unfamiliar tasks or ambiguous conditions and is able to adapt quickly when facing new problems or obstacles.
• Adheres to the Adams County Mission, Vision, Norms and Values.

• Experience:
  1. At least two (2) years of experience determining eligibility is highly preferred.
  2. Working experience with all public assistance programs - Adult Financial, Colorado Works, Food Assistance, and Medical Assistance is preferred but not required.
  3. Experience as a CSCMII/III/Lead with consistently high case accuracy rate is preferred but not required.
  4. At least two (2) years of extensive public contact experience that includes community services, human services, education, social work, or a similar field.
  5. Previous experience in performing community outreach activities for government or a non-profit agency is highly desirable.
• Education and Training:
  1. High School Diploma or GED equivalent
  2. A Bachelor's Degree or greater with major course work in business administration, public administration, human services, community development, social work, behavioral science, or another related field, is strongly preferred.
• License or Certificate:
  1. Must possess, or have the ability to obtain, a valid Colorado Driver's license.
  2. Background Check:
     • Must pass a criminal background check and motor vehicle background.