Assists the Child Support Services Unit Supervisor in developing unit procedures and policies. Provides training, monitors for quality assurance, and provides complaint resolution.

• Conducts Quality Assurance reviews. Complete data analysis of accuracy trends, root causes of untimely processing, and other key performance indicators (KPIs) as assigned by leadership, in a timely and accurate manner.
• Pull case files as requested by State and Federal partners.
• Maintains an abbreviated caseload of child support cases similar to those in the unit in which they serve. Provides coverage of vacant caseloads as needed.
• Promotes a positive work environment and motivates staff, maintaining focus on productivity and morale.
• Provides constructive feedback to specialists regarding areas of possible improvement.
• Works quickly and accurately, with minimal supervision at times, to complete time-sensitive tasks.
• May exercise some supervision over staff in absence of supervisor.
• Performs related duties and responsibilities as assigned or required.

• Ability to effectively use the following computerized systems and applications: ACSES, CBMS, Colorado Court Data Access, Work Number, ICCES, DMV, DOL, Microsoft Office Suite, TxtPro, TRAILS, COVIS, QUICK.
• Knowledge of Volume VI, federal regulations, Colorado Revised Statutes, and interstate laws applicable to child support services. Maintains such knowledge by remaining current with program rules, regulations and statutory changes.
• Ability to understand court orders, draft legal documents, apply legal remedies, and process cases based on program standards.
• Ability to multitask, organize workload with attention to detail, and apply critical thinking to complex situations.
• Ability to serve as a role model to a team of specialists.
• Ability to work independently in the absence of supervision.
• Ability to communicate clearly and concisely with a diverse population, both orally and in writing.
• Ability to establish, maintain, and foster positive working relationships with those contacted in the course of business.
• Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds and educationally diverse populations.
• Adheres to strict confidentiality policies and appropriate release of information.
• Ability to remain impartial during review of caseworker's performance, and in identifying areas of concern.

• Experience: Five (5) years of responsible work experience, one (1) year of which must be at a Child Support Specialist II, level in child support enforcement.
• Education and Training:
  • High school diploma or GED equivalent.
  • Satisfactory completion of a bachelor's degree in a related field may substitute for all but the one year of required experience at the Legal Specialist level in child support enforcement.