Job Title: Agriculture Technical Support Representative
Location: Westminster, Colorado
Division: Global Services, Agriculture
The Agriculture Technical Support Representative is an integral part of the agriculture technical support team. In this role, you will play a central role in providing advanced level assistance to business partners, resellers, end-users, and internal Trimble teams relating to product information and technical support. This role also channels information in educating dealers and customers on the benefits and uses of Trimble Ag solutions. You will be a trusted resource that is capable of building bridges and helping our channel envision how they can use Trimble Ag solutions. Success in this position involves time spent on training, teamwork, time invested in technical support-related issues, and responsibility to provide customer care and support.
In this role, you will be responsible for assisting resellers with technical issues including GNSS, electrical, or hydraulic-related issues. In some cases, this may also require traveling to business partner locations or customer sites to resolve an issue. Technical support agents are also responsible for answering all system-related questions and responsible for providing resolution to technical issues. This includes but is not limited to:
Provide fast and efficient customer Tier 3 service to business partners, dealers, and end-users
Ability to position Trimble Ag as the system of choice and share value of Trimble solutions, with the ability to overcome objections from customers and dealers
Personally cultivate, develop and maintain relationships with dealer principles and/or key dealer management personnel
Configure complex solutions within the Trimble Product portfolio and demonstrate the benefits to the prospect
Work with the territory sales team to execute the sales opportunities
Collaborate with colleagues to exchange information to refine and improve selling strategies
Attend sales and trade meetings, and read related publications in order to obtain information about market conditions, business trends, and industry developments
Assist internal individuals to understand the more technical aspects of Trimble Ag solutions on how they solve specific customer problems
Emphasize product features based on analyses of customers' needs and on the technical knowledge of product capabilities and product limitations
Be current on competitor product offerings (features, benefits, and customer interest in these products), report information internally together with recommendations as required
Ability to provide professional communication with peers, manager, and upper management
Ability to solve problems using a creative and logical mindset.
Ability to operate successfully within a matrix/multifunctional business organization
Preferred Skills & Experience:
2 or more years in Ag Engineering, Ag Business, or equivalent industry-related field
Possesses strong communication skills, both verbal & written
Fluent in English, other languages are a plus
Proficient in presenting and public speaking, including technical training and demonstrations
Customer service experience or in a customer-facing role
Experience with Microsoft applications and comfortable learning new computer applications
Ability to collaborate with team members both in-person and virtually
Must be a team player who is able to leverage resources through sound organizational skills and teamwork
Mechanical and educational aptitude to maintain and improve understanding of the application and operation of Trimble Ag products
Possess strong problem-solving skills
Must demonstrate and project a high level of energy and enthusiasm
There is some travel required in this role (about 25% or less) - including travel to a business partner or customer locations, trade shows, visit strategic accounts, and other regional trips to support the Trimble Ag team
Information to Review:
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Trimble is an exciting, entrepreneurial company, with a history of exceptional growth coupled with a disciplined and strategic focus on being the best. While GPS is at our core, we have grown beyond this technology to embrace other sophisticated positioning technologies and, in doing so; we are changing the way the world works. Our solutions are used in over 140 countries and we have incredibly diverse lines of business.
Our employees represent this diversity and can be found in over 30 countries, working closely with their colleagues around the world. Due to our geographic, product and customer reach, there is plenty of room at Trimble for exceptional people to grow. Come position yourself with an innovative industry leader and position yourself for success.
Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity, and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose-built products to enterprise lifecycle solutions, Trimble software, hardware, and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation, and logistics.
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D