As part of the Health Enrollment Team (HET), the Outreach & Enrollment Specialist uses both their head and their heart to help Adams County community members access health care. This position provides 1:1 enrollment assistance and navigation for the Connect for Health Colorado Marketplace, OmniSalud program, Health First Colorado Medicaid, and CHP+, and shares information about health coverage more broadly at community events, health literacy education classes, and through public outreach campaigns. The goal of the HET’s work is to remove barriers and improve access to care throughout Adams County. With support from the Health Enrollment Team Supervisor and Health Equity and Strategic Initiatives Division at Adams County Health Department (ACHD), the Outreach & Enrollment Specialist will connect with individuals and organizational partners to be a trusted presence in the community for those needing to access health care.

This is a temporary position through June 30, 2024 with the possibility of an extension based on available funding. We are seeking candidates who are looking to work 32-40 hours/week (0.8-1.-0 FTE). The position will be based throughout Adams County, and should expect to travel to ACHD offices and community sites.

Spanish fluency is highly desirable for this position. A $2,000 Language Pay Incentive is available for employees who utilize their skill in Spanish 30% of the time or more and pass a basic fluency test. The $2,000 Annual Base Pay adjustment is spread out over the year.  

Enrollment Assistance (40%): 

• Provides enrollment, navigation, and support services in English and Spanish for clients seeking health coverage through the Connect for Health Colorado Marketplace, OmniSalud program, Health First Colorado Medicaid, and CHP+
• Effectively communicates eligibility rules and regulations, rights and responsibilities, benefits, reasons for approval or denial, and rights to appeal to clients
• Participates in escalation processes with clients as needed

• Identifies locations and strategic partners in the community for concentrated outreach efforts
• Continually identifies hard-to-reach or underserved populations within Adams County and strategizes ways to increase medical assistance benefits to Adams County citizens, with a focus on the Spanish-speaking community.
• Establishes relationships with community-based organizations, employers, schools, childcare providers, health care providers, faith-based, and various community agencies reaching hard-to-reach populations
• Staffs and coordinates coverage at outreach events, including maintaining inventory of outreach materials and maintaining timely, accurate and complete records of program outreach activities and statistics

• Supports the development and implementation of bilingual curriculum for enrolling in and using health insurance
• Partners with local agencies and community-based organizations to provide health literacy classes to target populations

• Implements a broad-based public-engagement campaign in collaboration with ACHD Communications including email messaging, presentations, articles, special events, pre-developed flyers and posters, radio, online, social media, etc.   
• Develops and/or utilizes existing content that reflects the diversity of the community served and provides small and large group presentations to diverse audiences
• Manages and maintains the HET program website

• Actively participate in meetings, collaborations, planning, and outreach activities within the Health Equity & Strategic Initiatives Division
• Performs other related duties and responsibilities as required, including potential activation during a public health emergency

• Interpersonal skills that promote partnership and collaboration among agencies and others throughout Adams County and the City of Aurora working on client outreach and education
• Ability to effectively coordinate and plan with neighborhood groups and citizens, non-profit organizations, county departments, and municipalities
• Ability to communicate clearly and concisely in Spanish and English, both orally and in writing
• Desire to serve hard-to-reach populations within Adams County with a compassion and understanding
• Willing and able to travel throughout the county and occasionally work evenings and weekends, as required
• Perform a wide variety of administrative and coordination duties with little or minimal supervision
• Knowledge in health coverage assistance programs, with a focus on the Connect for Health Colorado marketplace and OmniSalud
• Adheres to Adams County Mission, Vision, Norms and Values.

Required Qualifications: 

• High School Diploma or GED equivalent
• At least two (2) years of extensive public contact/outreach experience that includes health care, community services, human services, social work, or a similar field
• At least two (2) years of experience providing health education/health literacy guidance or navigation to community members
• At least two (2) years of experience of partnering with marginalized community members, listening and learning from barriers and implementing solutions
• Must be able to lift and move at least 20 lbs, as outreach events often require individuals to set up and take down their own supplies

• Bachelor’s Degree in a healthcare profession, education, social work, or a related field
• At least two (2) years of experience providing application assistance Connect for Health Colorado is highly preferred
• Fluency in written and spoken English and Spanish is highly desirable 
• Previous experience working with communities who primarily speak a language other than English
• Previous experience using Colorado PEAK for public benefits enrollment
• Previous experience with marketing, social media, public information campaigns, and website content development
• Previous experience developing and teaching health education curricula

• Must possess, or have the ability to obtain, a valid Colorado Driver's license. 

• Must pass a criminal background check